Japan COMST 4G 3GB Data SIM

Expiry	30 Days
Data	3GB
Network	NTT docomo 3G/4G LTE
Features	Internet *

Note:
*SMS is not available.
*Free Pick up (*Sydney office Only) or Delivery by Express Post in Australia.($6.60 Express post fee)
*SIM card is non refundable unless you return the original package that is same condition as when you purchase.

Android:
*Must be SIM unlocked & compatible with Australian SIM (Optus, Vodafone etc) iOS device:
*Must be SIM unlocked & compatible with Australian SIM (Optus, Vodafone etc)
*Must be later version than iOS 8.
Plus,
Your phone must be compatible with the following 4G LTE / 3G frequencies.
4G LTE:
Band 1 (2,100 MHz) / Band 19 (800 MHz) / Band 21 (1,500 MHz) / Band 3 (1,800 MHz; only available in the Tokyo, Osaka, and Nagoya metropolitan regions)
3G:Band 1 (2,100 MHz) / Band 6/19 (800 MHz)

Is Nano size SIM available?

COMST SIM is Nano size. You can use it as Micro or Mini size SIM with Nano SIM adapter which is included in the package.

How do I activate SIM?

STEP1: Before leaving Australia

1,Activate the SIM by COMST application.

Download the application from https://www.comst.info/en/download.html

STEP2: After arriving in Japan

1,Insert the SIM card

2,APN setting

iOS device

1. Tap [Mobile] or [Cellular] on Setting.

2. Tap [Mobile Data Options] or [Cellular Data Options]

3. Tap [Mobile Data Network] or [Cellular Data Network] and put the information above

>> If APN setting is not working with this method, please check FAQ below.

Android device

1. Tap [More] and Find [Mobile Network]

2. Tap [Access Point Names]

3. Tap the Menu button and create new APN

4. Select [New APN] from the menu and put the information above

5. Save and select new APN

Frequently Asked Questions:

1. I cannot set up the APN.

The APN setting won’t work without a SIM card. Please insert a SIM card first, and then set up the APN. iPhone >> Download online https://www.comst.info/en/download.html Android>> Your APN setting may be wrong. Please check the setting carefully and choose the created APN.

2. What do I do if my SIM card isn’t working?

Please ensure that: - the APN setting is correct. - SIM card has been activated and you’ve got an email. - The other settings are also correct: Mobile network: On Enable 3G(or 4G): On Data Roaming: On If SIM still does not work, please re-insert SIM and turn on/off airplane mode several times. For iPhone or iPad, please delete the APN profiling and re-download it.

3. How can I top up data?/ How can I check my data usage?

You can do everything on the app! Please login to your app and top up your data!!!

4. I cannot use internet after coming back from Japan.

Please set up the default APN setting. The Original APN setting should be informed on the website of your mobile provider. If you download the APN online, please remove the profiles.

Support centre:

+81 3 6706 4369 Japanese/English/ Chinese *10am-6pm Mon- Fri